The problem faced by the DataFocus intelligent search BI customer service department - data confusion

Mixed paper/spreadsheet data becomes a load of useless data

The problem faced by the DataFocus intelligent search BI customer service department - unable to associate data analysis

High-frequency problems continue to occur, but there is no way to correlate to find the cause

The problem faced by the DataFocus intelligent search BI customer service department - data communication is not timely

Communication between modules is not timely, and customer problems are not tracked

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Core advantages description

DataFocus Intelligent Search BI Customer Service Solution - Link All Data

Focus on a Single Data Source

Connect and centralize all customer service data sources, gain deep insights into customer profiles, and gain a 360-degree customer view that enables you to predict customer needs and act quickly.

DataFocus Intelligent Search BI Customer Service Department Solution - Customer Service Quality Visualization

Whole Process Visualization of Customer Service Quality

Instead of scrolling through endless files, documents, and spreadsheets, DataFocus visualizes the entire customer lifecycle. Interactive features allow users to click on any part of the visualized data and link to view single/multiple/grouped customers.

DataFocus intelligent search-based BI customer service solution - search-based analysis to explore the cause

Search-based Analytics to Find out Why

Make the most of recurring issues or requests by analyzing them to highlight trends and find potential root causes. Simply search analytics to drill down into problem-related data, so you can easily spot any negative aspects and act accordingly.

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ANALYZE DATA ANYTIME, ANYWHERE

DataFocus makes data analysis as easy as searching

DataFocus Intelligent Search BI Customer Service Solution Visualization Display - Call Center Data Screen
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